privacy policy
1. GENERAL
1. Scope of Application. These Terms and Conditions (“Alex Limousine and Car Service T&C”) of Alex Limousine and Car Service (Alex Limousine and Car Service ) govern (i) the access and use of the website ————————–, and other content, applications, products and services made available or supplied by Alex Limousine and Car Service (in the following jointly referred to as “Platform“), the (ii) arrangement of agreements on driver, mobility, and logistics services (“Services“) with Service providers (“Service Providers”) through the Platform or associated applications, by phone or email, and (iii) the content of the arranged agreements. Associated applications are applications, websites and systems operated by third parties (“Third Party Application Operators”) cooperating with Alex Limousine and Car Service , via which Alex Limousine and Car Service or Third Party Application Operators arrange agreements on Services (“Associated Applications”).
2. About Alex Limousine and Car Service . Alex Limousine and Car Service arranges agreements on Services (“Service Agreements”) which are concluded between users and Service Providers.
3. Users. “Users” in terms of these T&C are individuals and legal entities who use the Platform, with or without having registered with Alex Limousine and Car Service for the use of the Services or the Platform. Registration and the conclusion of Service Agreements via the Platform is only possible for individuals which are not limited in their legal capacity, legal entities and partnerships. The registration of, and the conclusion of a Service Agreement via the Platform for or by, a legal entity or a partnership may only be made by an individual with power of attorney, who shall be identified by name.
4. About the Services. Services include one-way transfers (a transfer from a defined starting point to a defined destination or a transfer from a defined starting point without defined destination) and hourly bookings (the provision of a vehicle with a driver for a certain time period).
5. Acceptance of T&C. By accessing, registering for or using the Platform, or concluding agreements arranged by Alex Limousine and Car Service via Associated Applications, the User accepts the application of these T&C. Therefore, please read these T&Cs carefully before accessing, registering for, or using the Platform or concluding agreements via Associated Applications. If a Service is to be provided by a TNC Service Provider, the User may have to also accept the terms and conditions of the TNC.
6. Modification of T&C. Alex Limousine and Car Service reserves the right to make modifications of these T&C which do not affect this Section I 7 and Alex Limousine and Car Service ’s main performance obligations and are not equivalent to the conclusion of a new contract. Such modifications will be posted at ———————. The modifications will only form part of the agreement once the User has accepted these modifications. It is sufficient for this purpose, if Alex Limousine and Car Service informs the User of the new version of the T&C using the e-mail which has been provided by the User for notification purposes. In case the User does not object to the modifications of the T&C within four weeks, the acceptance shall be deemed as granted. As part of the e-mail, which is used to communicate the new version of the T&C, Alex Limousine and Car Service will inform the User about the possibility to object to the modification and regarding the meaning of the four-week-deadline.
7. No application of terms and conditions of user. Terms and Conditions of the User are not applicable, even if Alex Limousine and Car Service does not explicitly object to their inclusion.
8. Language of agreement. The language of the agreement is English.
9. Availability of these T&C. The current version of the T&C shall always be displayed, and Users are also authorized to print or save electronic copies.
10. Data Privacy. Alex Limousine and Car Service and Service Providers collect and store the personal data which is necessary to process the business transactions. They observe the legal requirements during the processing of the personal data. The Alex Limousine and Car Service ’s privacy policy can be found und
2. REGISTRATION FOR THE PLATFORM
1. Registration process. Registration for the Platform is voluntary and free of charge. Guest bookings are possible on the Platform. To complete the registration process, the User is required to provide certain details (e.g., first and last name, email). If the User requests registration online, the contract details are displayed for the User for confirmation prior to sending the registration request and the User can always correct their details up until sending the request for registration. Alex Limousine and Car Service reserves the right to accept or reject a request for registration and there shall be no claims to registration. The contract regarding the registration to the Platform becomes valid only if Alex Limousine and Car Service accepts the request. In that case, Alex Limousine and Car Service will inform the User via e-mail to the e-mail address provided by the User and generate a user account for the User. The confirmation of the registration will be stored by Alex Limousine and Car Service , however, it will not be visible and accessible anymore to the User through the Platform.
2. Accuracy of details. The User is obliged to maintain accurate, up-to-date, and complete details in their account. Failure to keep accurate, up-to-date, and complete account details may result in the User’s inability to access and use Services or Alex Limousine and Car Service ’s termination of this Agreement with the User.
3. Passwords. The User is required to keep his password secret. S/He is not entitled to allow third parties to use his or her user account. As soon as the User is aware or has reason to believe that a third party is accessing his/her login details or otherwise gained or may gain access to his/her user account, s/he is obliged to notify Alex Limousine and Car Service about this fact immediately. Alex Limousine and Car Service is then entitled to block the User account until clarification of the issue.
4. Liability for misuse of user account. The User is liable to Alex Limousine and Car Service for all actions, which are carried out using User’s account, unless the User is not responsible for such misuse.
5. Termination. The registration is for an indefinite duration. The User can deregister at any time without prior notice by declaring in written form by mail or hand delivery to:———————. Alex Limousine and Car Service can also deregister a User at any time without prior notice by communicating by email to the email address associated with the User account.
3. SERVICE AGREEMENTS – CONTRACTUAL RELATIONSHIP & CONCLUSION
1. Contractual Relationship. Alex Limousine and Car Service enables Users to agree on and schedule Services with platform.
2. Conclusion of Service Agreements. Service Agreements between the User and Alex Limousine and Car Service are concluded through the Platform as follows:
- Submission of Booking Request. First, the User indicates the desired Service (e.g., one-way or hourly booking) and fills in the booking screen of the Platform or an Associated Application. If the User books via the Platform, the fee or an estimated fee for the Service will then be displayed for each available booking class. An estimated fee will be displayed if the fee is calculated based on individual factors, such as time and distance. The User then chooses a booking class and confirms his/her payment method, the associated billing details, and contact information supporting the provision of Services. The User can review and correct the details of his/her Service request (“Booking Request”) before submitting the Booking Request by clicking the button “BOOK NOW & PAY“ (or a button with a similar indication).
2. Formation of Service Agreement.
- Formation of Service Agreement Upon receiving a Booking Request, Alex Limousine and Car Service or, when a booking is made via an Associated Application, Alex Limousine and Car Service sends to the User an email to confirm the receipt of the Booking Request, including the details that were received.
- Rejection of Booking Requests or arrangement of Service Recovery. If Alex Limousine and Car Service cannot arrange a Service Agreement to fulfil the Booking Request, Alex Limousine and Car Service will inform the User by email, app notification, text message or message on the Platform (e.g., under “ride details”),
- Accuracy of details. The User is obliged to provide accurate, up-to-date, and complete details, and immediately inform Alex Limousine and Car Service of any change. Failure to comply with this requirement may result in the User’s inability to use Services or a termination of a Service Agreement.
3. Booking Conditions. The booking conditions vary, depending on the booking class.
4. THE CANCELLATION OF SERVICE AGREEMENTS
- Cancellation conditions. The User may cancel Service Agreements free of charge or with costs according to the conditions which apply to the respective booking class and Service Agreement.–——————-
- Cancellation only via Platform or Associated Application. To warrant a smooth and save transaction, all cancellation requests must be made (i) through the websites ———————-, or the Alex Limousine and Car Service app regarding bookings made via the Platform and (ii) through the Associated Application regarding bookings made via such Associated Application. Cancellations are not possible by e-mail or phone call. Alex Limousine and Car Service will confirm valid cancellations to the User by e-mail.
4. THE PAYMENT OF FEES DUE UNDER THE SERVICE AGREEMENTS
1. Fees due. All fees agreed upon in Service Agreements become due immediately upon full provision of the contractual Services (usually at the end of the ride), and include possible charges and the statutory tax, if applicable. Unless agreed otherwise, the fee for one-way bookings applies to the agreed journey without stopovers and without detours. In case of bookings subject to fixed fees, the User must still pay the agreed amount of the fee if the passenger ends the journey early or shortens it.
2. Invoices/Receipts. For Service Agreements concluded via the Platform, by phone or by email to Alex Limousine and Car Service , Alex Limousine and Car Service will send or have sent by e-mail or make available via the Platform to the User, a ride summary, an invoice and/or a receipt of the fees.
3. Payment method. The fee shall be paid using the payment method chosen by the User during the booking process. If Services are booked via the Platform, by phone with or by email to Alex Limousine and Car Service , and payments shall be made upon invoice the fee is payable within 10 days after notification of the invoice (this does not apply to payments via a centralized corporate payment solution). If Services are booked via Associated Applications, the fees shall be payable in accordance with conditions agreed via the Associated Application.
